REFUND POLICY
Refund Policy
We want you to feel confident shopping with us.
If you’re not satisfied with your purchase, we’re here to help.
Returns
You may request a return within a specified period after receiving your item. To be eligible:
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The item must be unused
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It must be in its original condition
Refunds
Once we receive and inspect your return, we’ll notify you about the approval of your refund. If approved, your refund will be processed back to your original payment method.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
Order Issues
If your item arrives damaged, defective, or incorrect, please contact us immediately. We will make it right.
How to Request a Return
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Contact us at petcareanimall01@gmail.com
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Provide your order number and issue
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Follow the instructions we send you
We aim to make the process simple and fair for every customer.
Your satisfaction, and your pet’s happiness, is important to us.